Give each property concern one clear record so the next person can understand what happened and what still needs attention.
Record the basics
- Date reported and the person reporting it.
- Property address and the affected building, floor, or space.
- A plain-language description of what was observed.
- Photographs and relevant reports already available.
Track the response
- Who was contacted and when.
- Visits arranged, including access instructions and site contacts.
- The agreed scope and any subsequent changes.
- Documents received and questions still open.
Assign the next action
Write down one responsible person, the next step, and a target follow-up date. Keep unresolved access or information needs visible until they are addressed.
Keep records useful and limited
Store project material where your authorized property team can find it. Avoid including unrelated tenant or employee personal information in a contractor request.
Start with your property.
Tell us the location, the concern, and what you need to understand. We will discuss the scope, availability, and any applicable fees before arranging a visit.
Request an inspection →