You do not need to diagnose the problem before calling. Share what you have noticed and the questions your team needs answered.
1. Identify the property and the right contact
Have the property address, building or suite, contact name, and phone number ready. Tell us who can authorize access and who should receive follow-up.
2. Describe the concern
Note where it is, when it was first noticed, and whether it has changed. Photographs already available to your team can help explain the concern. Do not enter restricted or unsafe areas to collect them.
3. Gather relevant records
Existing plans, earlier reports, maintenance records, and prior repair information can provide useful context. Let us know what exists before sending large files.
4. Explain access and occupancy needs
Share site contacts, access procedures, tenant coordination needs, and proposed timing. Note any known restrictions that could affect a visit.
5. Confirm the scope before the appointment
Ask what the visit includes, whether additional testing or specialist evaluation may be needed, how findings will be communicated, and what fees apply. Submitting a request does not book a visit automatically.
Start with your property.
Tell us the location, the concern, and what you need to understand. We will discuss the scope, availability, and any applicable fees before arranging a visit.
Request an inspection →